All defined terms used below shall have the meanings set forth in our Terms and Condition.
Order CancellationsOrders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it. So you have then to move on our returns . If you want to cancel your order you must be prompt and also do not hesitate to contact us on our communication form.
ReturnsOnce the order is delivered to you, you can return it within 10 working days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. We receive the product, examine its situation and then send you back your money.
Right of withdrawal for distance purchases
Based on Law 2251/1994 (as amended by K.Y.A. Z1-891/2013), the consumer has the right to withdraw from distance contracts without reason, within 14 calendar days of receiving the product. The supplier is obliged to return any payment received from the consumer, including, where applicable, delivery costs, within 14 days from the day the consumer notified him in writing of his decision to withdraw from the contract (purchase).
Also, the refund is made in exactly the same way as the original transaction.
The consumer bears the cost of returning the goods, unless the supplier has agreed to bear the cost himself or has failed to inform the consumer about this. The supplier is obliged to return the money within 14 days from the day on which he was informed of the consumer's decision to withdraw from the contract. However, the supplier may withhold the refund until he receives the goods back or until the consumer provides evidence that he has sent back the goods.
ShippingTo initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at Argiroupoleos 17,Kalamaria, Thessaloniki, Greece PC 55131 at the name of EkklisiastikaHP
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund.
Refunds and ExchangesAfter We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
After examining the situation of the product , and if the product is as we have sent it to you at first , we will send you back the money or if you wanna do product change is acceptable too .